Train Operating Company

We provided change management support to the transformation project as a whole and the people and culture workstream in particular. The overall transformation programme needed to shift operational performance, customer satisfaction and employee engagement measures. These have been achieved and employee engagement has risen by 50%.

We worked with the Executive team and top 40 leaders to build change leadership capability. Other contributions included Business Case Definition; Change Agent Development; definition of Target Culture; Change Planning; Change Agent development; Programme Communications; Design of Employee Engagement Workshops; Transition Management.