FTSE 100 Telco

Previously a monopoly provider, the organisation was faced with rapid market deregulation. We worked with two main stakeholder groups to help them bring about the organisational changes needed to respond effectively to deregulation: The Executive Management Team and a group of around 30 internal change agents.

Our work with the Executive Management Team focused on: their role as leaders during change (how they role modelled and led change); engaging employees and implementing change; evaluation and review; articulating the new organisation vision and culture.

Our work with the Change Agents focused on: equipping them with skills to facilitate and support change in their business units; designing and delivering a whole workforce engagement programme; creating feedback mechanisms so that the organisation could learn during the change process.